FAQ

Our products and services are specifically tailored for competitive swimmers and triathletes who demand high-performance gear. Whether you’re training for nationals, international competitions, or serious about improving your swim times, we’ve designed our delivery system and product selection with your rigorous schedule in mind.

Three key differentiators:

• Athlete-designed delivery: Our shipping options are tested against real training schedules
• Performance-first products: We specialize in competition-ready swimwear like trisuits and technical gear
• Global reach with local care: Based in Alabama but serving athletes worldwide with personalized service

Our focus is on performance-driven equipment including:

• Competition Swimsuits and Trisuits
• Technical Swim Training Equipment
• High-performance Goggles
• Neoprene Clothing for open water
• Specialized Swim Shoes and Caps

We carefully select gear that meets the demands of competitive training and racing.

Consider these factors:

1. Event type: Pool competitions vs. triathlons require different suits
2. Material: Look for chlorine-resistant fabrics for pool training
3. Fit: Competition suits should be snug but not restrictive
4. FINA approval: Essential for official competitions

We offer two athlete-focused shipping methods:

• Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after dispatch) – ideal for urgent competition needs
• Free Shipping: Via EMS (15-25 days after dispatch) for orders over $50 – perfect for team orders or planned purchases

All orders are processed within 1-2 business days by our Alabama-based team.

Yes! We ship worldwide except some remote regions in Asia and other locations. Our logistics team works directly with carriers to ensure your performance gear arrives in perfect condition. Note that delivery times may vary slightly during peak competition seasons or due to customs processing.

Contact our customer service immediately at [email protected] with your order details and competition date. As fellow athletes, we understand competition timelines and will do everything possible to accommodate urgent requests.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are processed through encrypted payment gateways for your security.

Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. You can shop with confidence knowing your financial information is protected.

We offer easy returns within 15 days of receipt for a full refund or exchange (some conditions apply). Because confidence in your gear is essential for peak performance, we want you to be completely satisfied with your Aqua Fit Shop purchase.

Simply email [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid label when applicable. All returned items must be in original condition with tags attached.

For hygiene reasons, competition swimsuits and trisuits must be returned with original packaging and hygiene liner intact. We cannot accept returns of used swimwear for health and safety reasons.

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password within minutes. If you don’t see the email, check your spam folder.

Once your order ships, you’ll receive a confirmation email with tracking information. Both our Standard and Free Shipping options include full tracking capabilities so you can monitor your gear’s journey to your pool deck.