At Aqua Fit Shop, we stand behind our high-performance swimwear and accessories with the same commitment we bring to competitive swimming. If your gear doesn’t meet your expectations, our streamlined returns process ensures you can get back to training with minimal disruption.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Unworn, unwashed with original tags
  • Non-Returnable Items: Competition Swimsuits (hygiene reasons), Neoprene Clothing (special order items)
  • Refund Method: Original payment method (7-10 business days)

Our Return Process – As Smooth as a Perfect Stroke

Step 1: Initiate Your Return

Contact our Athlete-Support Team within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer exchange or refund
Return Request Template: Subject: Return Request for Order #[Order Number] Dear Aqua Fit Shop Team, I would like to initiate a return for my recent purchase: Order Number: [Insert] Item(s) for Return: [List products] Reason for Return: [Size issue/Product defect/Other] Preferred Resolution: [Refund/Exchange for (specify product)] Please advise next steps. I’ve reviewed the return conditions and confirm the items are unworn with original tags. Best regards, [Your Name] [Your Email]

Step 2: Receive Your Return Authorization

Within 24 business hours, we’ll email:

  • Return authorization number
  • Prepaid return label (for defective items)
  • Instructions for standard returns

Step 3: Package & Ship Your Return

For standard returns:

  1. Securely package items in original packaging
  2. Include the packing slip
  3. Affix the provided return label
  4. Ship via your preferred carrier (we recommend tracking)

Step 4: Processing Your Return

Once received at our facility:

  • Inspection: 1-2 business days
  • Refund/Exchange processing: 1 business day
  • Refund appears in 7-10 business days (original payment method)

Exchange Policy – Get the Perfect Fit

For size exchanges:

  • No additional shipping charges for first exchange
  • Expedited processing for competitive swimmers
  • International customers: We’ll cover return shipping for defective items

Special Considerations

Non-Returnable Items: For athlete safety and hygiene, we cannot accept returns on:

  • Competition Swimsuits (final sale)
  • Custom Neoprene Clothing
  • Personalized items

Defective Items: If you receive damaged or defective gear:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll provide expedited replacement

International Athletes Note

For our global team members outside the US:

  • Return shipping costs are the customer’s responsibility
  • Customs forms must be marked “Returned Goods” to avoid fees
  • Refunds processed in USD; exchange rates may vary

Need Assistance?

Our Athlete-Support Team is ready to help you navigate any return challenges:

Email: [email protected]
Mail: Aqua Fit Shop, 320 Union Station Way, Calera, US 35040

“Your satisfaction is as important as your performance. We’re committed to ensuring you have the right gear to achieve your personal best.” – The Aqua Fit Shop Team