Shipping Policy

At Aqua Fit Shop, we’re committed to getting your high-performance swimwear and training gear to you as efficiently as possible, and we stand behind every product we sell. Whether you’re training for competition or pursuing personal fitness goals, our shipping and returns policies are designed to minimize disruption to your routine.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers should note:

• Customs fees, taxes, or duties are the customer’s responsibility
• Delivery times may vary based on customs processing
• All international shipments require a signature upon delivery

Returns & Exchanges

We want you to be completely satisfied with your Aqua Fit Shop purchase. If you need to return an item, please follow our simple process below.

Return Policy Overview

• Return Window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, and with original tags attached
• Refund Method: Original payment method (processed within 7-10 business days after we receive your return)

Step-by-Step Return Process

Step 1: Initiate Your Return

Contact our Athlete-Support Team at [email protected] within 15 days of receiving your order. Include:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer an exchange or refund

Sample Return Request Email:

Step 2: Receive Your Return Authorization

Within 24 business hours, we’ll email you:

• Return authorization number
• Prepaid return label (for defective items only)
• Instructions for standard returns

Step 3: Package & Ship Your Return

For standard returns:

• Securely package items in original packaging
• Include the packing slip
• Affix the provided return label (or use your own for standard returns)
• Ship via your preferred carrier (we recommend using a trackable method)

Step 4: Processing Your Return

Once we receive your return at our facility:

• Inspection: 1-2 business days
• Refund/Exchange processing: 1 business day after inspection
• Refund appears in your account within 7-10 business days (original payment method)

Exchange Policy

We want you to have gear that fits perfectly:

• No additional shipping charges for first size exchange
• Expedited processing available for competitive swimmers with upcoming events
• International customers: We cover return shipping for defective items

Defective Items

If you receive damaged or defective gear:

1. Contact us within 48 hours of delivery
2. Include clear photos of the issue
3. We’ll provide expedited replacement

International Returns

For our global customers outside the US:

• Return shipping costs are the customer’s responsibility
• Customs forms must be marked “Returned Goods” to avoid fees
• Refunds processed in USD; exchange rates may vary

“Your satisfaction is as important as your performance. We’re committed to ensuring you have the right gear to achieve your personal best.” – The Aqua Fit Shop Team