Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Website Access

Aqua Fit Shop grants you limited access to www.theswimmingbasics.com for personal, non-commercial use. You agree not to reproduce, duplicate, or exploit any portion of the site without express written permission.

1.2 Intellectual Property

All content on this site, including text, graphics, logos, product designs, and images, is the property of Aqua Fit Shop and protected by international copyright laws. Our performance swimwear designs and technical innovations are proprietary.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that colors displayed on your monitor will match the actual product. Performance characteristics are based on standard testing conditions.

2.2 Product Availability

Our products are available for shipping to most international locations except certain Asian and remote regions. Some items may have limited availability due to competitive season demands.

2.3 Non-Returnable Items

For athlete safety and hygiene, the following are final sale:

• All Competition Swimsuits
• Custom Neoprene Clothing
• Personalized items

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You will receive an order confirmation email with details. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store full credit card numbers on our servers.

3.3 Pricing

All prices are in USD. International customers are responsible for any customs fees, taxes, or duties imposed by their country.

4. Shipping Policy

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

4.2 International Shipping

International orders:

• Require signature upon delivery
• May be subject to customs delays
• Customer responsible for all import fees

4.3 Delivery Issues

If your package shows as delivered but you haven’t received it, contact us within 48 hours. We will assist with carrier investigations but cannot guarantee resolution for lost packages after carrier confirmation of delivery.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

• Unworn and unwashed
• In original packaging with tags attached
• Accompanied by proof of purchase

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include order number and return reason
3. Follow provided return instructions

5.3 Refunds

Refunds are issued to the original payment method within 7-10 business days after we receive and inspect your return. Shipping costs are non-refundable unless the return is due to our error.

5.4 Exchanges

We offer free first-time size exchanges. Competitive swimmers with upcoming events may request expedited processing by contacting our Athlete-Support Team.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions.

6.2 Product Use

Our performance gear is designed for athletic training and competition. Proper sizing, care, and use are your responsibility. Follow all care instructions to maintain product integrity.

6.3 International Compliance

International customers are responsible for ensuring purchased items comply with their country’s import regulations.

7. Limitation of Liability

Aqua Fit Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our site. Our maximum liability for any claim related to your purchase is limited to the purchase price of the product.

8. Policy Changes

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our site after changes constitutes acceptance.

9. Contact Information

For questions about these Terms or any order:

Aqua Fit Shop
320 Union Station Way
Calera, US 35040
Email: [email protected]